Frequently Ask Questions

1. How long till my orders arrive?

Normally for air freight your orders will arrive in 2-3 days and for sea freight 3-5 days. Unless an accident or natural catastrophe happens which can cause delay of the delivery  but we will keep you inform. Also note that when your order is shipped we send you a shipping receipt with tracking number and contact number of the logistics.

 

2. I don't have paypal account what other means of payment available?

You can use any of the following payment system:

a. Bank deposit
b. Any money transfer outlet(e.g. western union, m. lhullier)
c. Globe GCash

Email us at info@negrosanon.com or text us 0919 557 0465 for our bank account or personal information.

Note: Most of these payment system charges a certain amount for their services and this service fee is shouldered by the buyer.

 

3. How is the shipping calculated?

The shipping is calculated by the weight of the product. For air freight the heavier the items are, the more expensive it gets as for sea freight the higher the weight, the less cost it gets. Follow these simple steps to get the shipping cost:

a. Add the product(s) you wish to buy, by clicking add to cart.
b. After you are done filling in your cart, click "My Cart" on the upper right hand of the page/
c. On the view cart page, scroll below and see "Estimate Shipping and Tax".
d. Enter your shipping address information and click "Get A Qoute"

 

4. Is it safe to use my credit card on the site?

Yes. We are using 1024 bits - Secured Socket Layer to secure all your sensitive information. The SSL will keep your information secure and encrypted when transferred from our site to the payment gateway. Note that we do not store your credit card information in the site.